Security Incident Notification Generator

Draft a customer incident notification

When an incident affects customers, notifying them clearly and promptly is both an obligation and a matter of trust. This generator produces a customer notification template from the incident’s impact and time window, giving you a clear starting draft to adapt.

What a good notification includes

A customer incident notification has to do a hard job well: explain what happened and what data was affected, honestly and without minimising; say what the customer should do, such as changing a password or watching for fraud; and state what you are doing about it. Vague or evasive notifications erode trust and can breach disclosure rules; clear, timely ones preserve it. Generating a structured template from the impact and time window ensures the essential elements are present, leaving you to add the specifics.

A clear starting draft

The tool runs entirely in your browser, so nothing you paste is uploaded, which is exactly what you want when the input is your own security-sensitive data.

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